F.A.Q

1. How to contact us when there is an issue?
The best way to get in touch with us is through our customer service email at service@kamisafe.com. Just tell us  the issue you are having, our service team here will get back to you ASAP, usually within 1 business day. Once we  confirmed with you the exact issue, we will let you know what is the exact solution right away, usually is refund  or replacement.

We glad you choose us, it is definitely a good choice!

2. Is my personal information secure?
Yes, the information that is ONLY used to make legal documents related to the transaction and for delivery.

3. The following situations are NOT covered by the our warranty:
- Physical damage due to misuse or accident.
- Normal wear and tear.
- Loss or theft while using our product.
- Water damage or any other damage or defect related to misuse.
- Product that are not purchased from us (We ONLY sell on kamisafe.com or Amazon).
- Buyer attempts unauthorized repairs, modifications, or disassembles the item.
- Item is damaged by plugging it into an incompatible voltage. All plug in items have voltages.

4. How to Become Our Member?
If you want to become our Member to enjoy special offers, free giveaways, or free test of our new products, just pls click the "Join Our List!" on the top-right corner of any page to Leave your Email and Subscribe us.

6. The Benefits of Submit a Product Review ?
After you submit a product review , pls contact us at service@kamisafe.com with the Order Number. And you can enjoy the following benefits:
- Enjoy the Limited New Product Promotions.
- Enjoy the Giveaway or Free test of our new products.
- Receive Discounts for members from time to time.